Yale Medicine Telehealth is developing innovative and convenient ways for you to visit with your physician using your tablet or mobile phone. Your referring physician is also able to communicate directly with Yale Medicine specialists and remotely share images, electronic medical records, and other tools to help examine, diagnose, and treat you, as well as provide you with continuous follow-up care for your medical condition.
We are excited to be on the forefront of a new way to provide specialty health care to our patients. Telehealth programs have grown nationwide, and we plan continual expansion of Yale Medicine’s telehealth service offerings.
An Apple or Android smartphone or tablet, which is recommended for the best experience OR
A computer with camera, speakers, and microphone will also work
A MyChart account, login, and password for yourself or minor child. For assistance in obtaining a MyChart account, please contact your provider’s office.
Step 1 – Prepare for your visit:
Access the video visit using the MyChart and Zoom apps (smartphone or tablet). Both will require a one-time install to your device:
To download the MyChart app to your device, search “MyChart” in the App Store or Google Play Store. Check that you can log into the app using your MyChart login and password.
To download the Zoom app to your device, search “Zoom” in the App Store or Google Play Store. *There is no need to create a Zoom account and no charge for the Zoom App*
Ensure you will be in Connecticut or a state in which your provider is licensed at the time of your video visit. Please contact your provider if you will not be in Connecticut to verify your eligibility.
Ensure you will be in a private location with reliable Wi-Fi or LTE at the time of your video visit.
Complete the eCheck-in process by opening the MyChart app, logging in and choosing the video visit appointment. Select “eCheck-in.”
Verify your personal information and complete all sections, tapping “Continue” to progress. You will be required to sign any outstanding documents, including your telehealth consent. Click submit. You’ll receive a message that your eCheck-in is complete.
Turn on your microphone and speakers
Turn up your volume
Turn off your Bluetooth (unless using for medical device)
Ask your provider about including an interpreter in your visit
Step 3 – At least 15 minutes before your video visit:
Navigate to your video visit appointment.
Select “Begin Visit” in MyChart.
If prompted open in Zoom and wait for the provider to join.
Allow access to your microphone and camera and select “Join with Video” in Zoom.
Once the meeting is joined, select “Call using Internet Audio”
Once your provider joins, options are available to leave the meeting, mute/unmute sound, and in-call chat.
Note: If you hit “Leave the Meeting” by mistake, navigate back to MyChart and select “Begin Visit” to access the visit.
For technical assistance, call our patient support team: 1-475-246-8041.
Telehealth Video Visits
This technology may be available to you after surgery if your provider determines that video visits are recommended for your care. All you need is a smartphone or tablet, an active MyChart account, and the MyChart App downloaded onto your mobile device.
Behavioral Health Consults
Yale Medicine behavioral health specialists can have remote visits with patients in the emergency room using their mobile phone or tablet.
Second Opinion Program
Yale Medicine offers a second opinion program using PinnacleCare, a confidential health care advisor service that can coordinate second opinion appointments using your mobile phone, tablet, or computer.
Yale Medicine has an Enhanced Referral and eConsult initiative to improve communication and care coordination between primary care providers and specialists. This platform helps medical providers exchange information more easily to better manage care for their patients.
In collaboration with Yale New Haven Hospital, Yale Medicine’s TeleStroke program uses video and image-sharing telecommunications, to provide remote neurologic expertise when patients present with acute stroke symptoms at an affiliated hospital. Yale Medicine stroke specialists can examine patients at remote hospitals and recommend a plan of care.
InSight Tele-ICU offers virtual physician consultations with Yale Medicine specialists for patients who are in intensive critical care units at hospitals throughout Connecticut.
Remote Enrollment into Clinical Research
The Yale Center for Clinical Investigation (YCCI) receives research applications from telehealth patients who are interested in participating in a medical research study. Remote visits for video consent, pre-screening, and study activities enable our clinical research team to offer medical research opportunities to more participants. For more information about our clinical research programs, visit https://medicine.yale.edu/ycci/clinicaltrials/.